Privacy Policy

Under the Data Protection Law, individuals have a right to be informed about how Towers of Rochdale Ltd uses any Personal Data that we hold about them. We comply with this right by providing A Privacy Notice to individuals where we are processing their data.

This Privacy Notice explains how we collect, store and use personal data about our customers.

We, Towers of Rochdale Ltd, are the ‘Data Controller’ for the purposes of data protection law.

Our data protection officer can be contacted at

The Personal Data we hold:

Personal data that we may collect, use, store and share (when appropriate) about customers includes, but is not restricted to:

  • Names
  • Contact details
  • Contact preferences
  • Date of birth / age
  • Identification documents
  • Ethnicity Gender Details of any sales
  • Photographs

We may also hold data about customers that we have received from other organisations including other providers, local authorities and the police for example.

Who we collect information about: 

  • Customers, 
  • Service uses.

Why we use this Data: 

  • Comply with the law Monitor and report as required by law
  • Provide appropriate customer service and support
  • Protect customers welfare
  • Assess the quality of our service
  • Comply with the Law regarding data sharing
  • Our Legal basis for using this data:
  • We need to comply with a legal obligation
  • We have obtained consent to use in a certain way
  • We need to protect the customers / police interests

Where we have obtained consent to use personal data, this consent can be withdrawn at any time. We will make this clear when we ask for consent and explain how consent can be withdrawn.

Some of the reasons listed above for collecting and using personal data overlap, and there may be several grounds which justify our use of this data.

Data sharing 

We do not share information about customers with any third party without consent unless the law and our policies allow us to do so.

Where it is legally required, or necessary (and complies with data protection law) we may share personal Information about children with:

  • Police - to meet our legal obligations to share certain information with it, such as welfare concerns.
  • The Home Office
  • Local government
  • Police forces, courts, tribunals
  • Professional bodies
  • Database.

We are required to provide information about sales to the police / home office as part of the statutory data collection

For how this information is collected and stored please see the police / home office Privacy Notice.

When we make an automated decision about your personal information.

Towers of Rochdale does not make any decisions using computers or programmes that does not involve a human being when using your personal information.

How Long we keep your personal information.

We keep personal information collected as part of this process for life.

Customers have the right to access their data at any time, if you would like to do so please speak to a member of staff.